Last Updated: 12 February 2025

This Privacy Policy explains how Boiler Champs (“we”, “us”, “our”) collects, uses, discloses, and safeguards your personal data when you use our website (the “Website”) and related services. We are committed to processing your personal data lawfully, fairly, and in a transparent manner. By using the Website, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with the practices described herein, please do not use the Website.

1. Who We Are

Boiler Champs is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us using the details provided in Section 14.

2. Information We Collect

2.1 Information You Provide to Us

When you use our engineer connection service or contact us directly, we may collect personal data such as:

  • Your name
  • Email address
  • Telephone number
  • Postcode
  • Details about your heating job or boiler requirements

This information is voluntarily provided by you and is used to facilitate the services we offer, including putting you in touch with up to three Gas Safe registered engineers in your area.

2.2 Automatically Collected Information

When you visit our Website, we may automatically collect certain technical and usage information, including:

  • Your IP address
  • Browser type and version
  • Operating system
  • Pages visited and referring URLs
  • Cookies and other tracking technologies

This information helps us improve the Website, monitor usage, and enhance your user experience.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To Provide Our Services: To connect you with relevant Gas Safe registered engineers and respond to your enquiries.
  • To Improve Our Website and Services: To understand how users interact with our Website so that we may enhance its functionality and content.
  • To Communicate with You: To send you information, updates, or marketing communications (only where you have consented to receive such messages).
  • To Comply with Legal Obligations: To meet any legal, regulatory, or administrative requirements.

4. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Consent: Where you have provided your consent for us to process your personal data.
  • Contractual Necessity: Where processing is necessary to perform the service you have requested.
  • Legitimate Interests: Where processing is necessary for our legitimate interests, such as connecting you with appropriate service providers and improving our Website, provided that these interests are not overridden by your rights and interests.
  • Legal Obligation: Where processing is required to comply with applicable laws and regulations.

5. Sharing Your Information

We may share your personal data with:

  • Service Providers: Trusted third parties who assist us in operating our Website, processing data, and providing our services (e.g. hosting providers, IT support services). These third parties are contractually obliged to protect your data in line with our standards.
  • Engineers: Gas Safe registered engineers with whom we connect you based on the details you provide. Once connected, any subsequent agreement or interaction is solely between you and the engineer.
  • Legal and Regulatory Authorities: Where required by law or where we believe it is necessary to protect our rights, comply with a judicial proceeding, or prevent harm.

We do not sell or rent your personal data to third parties for their marketing purposes.

6. Cookies and Tracking Technologies

For non-essential cookies and tracking technologies, we will obtain your consent before placing them on your device in accordance with applicable law. You may withdraw your consent at any time by adjusting your browser settings or following the instructions provided in our cookie banner.

6.1 Our Use of Cookies and Similar Technologies

Our Website uses cookies and similar technologies to:

  • Enhance your user experience
  • Analyse website traffic and trends
  • Personalise content and advertisements
  • Enable certain Website functionalities

Cookies are small text files placed on your device that help us collect information about your usage of our Website.

6.2 Third-Party Analytics and Advertising

We also use third-party services that employ tracking pixels, cookies, and other tracking technologies to collect data about your interactions with our Website. These services include:

  • Google Analytics: Used to monitor and report website traffic. For more information on how Google uses data, please visit Google Privacy & Terms.
  • Clicky: Used for real-time website analytics. More details can be found in Clicky’s Privacy Policy.
  • Mailerlite: Used to manage email subscriptions and send marketing communications. For further details, please refer to Mailerlite’s Privacy Policy.
  • Google Ads: Used to deliver targeted advertising and measure ad performance. Additional information is available in the Google Ads Privacy documentation.
  • Facebook Ads: Used to deliver personalised advertising and measure the effectiveness of our ad campaigns. Please refer to the Facebook Data Policy for more information.

These third-party services may collect data such as your IP address, browser type, operating system, pages visited, and other usage information. Their use of tracking pixels and other technologies is governed by their own privacy policies and terms of service. By using our Website, you consent to the processing of your data by these third parties as described in their respective policies.

6.3 Managing Cookies and Tracking Technologies

Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline them if you prefer. Please note that disabling cookies or tracking pixels may affect the functionality of our Website. Additionally, you can opt out of personalised advertising and tracking by using the opt-out tools provided by the respective third-party services.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. While we strive to safeguard your data, no method of electronic transmission or storage is 100% secure. You are encouraged to take steps to protect your own data where applicable.

8. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Once the data is no longer needed, we will securely dispose of or anonymise it.

9. International Transfers

If your personal data is transferred outside the European Economic Area (EEA) or the United Kingdom, we will ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Your Rights

Under applicable data protection laws, you have the following rights:

  • Access: You have the right to request access to your personal data.
  • Rectification: You may request correction of any inaccurate or incomplete data.
  • Erasure: You can request erasure of your personal data under certain circumstances.
  • Restriction: You have the right to request the restriction of processing of your data.
  • Objection: You may object to the processing of your personal data.
  • Data Portability: Where applicable, you have the right to receive your data in a structured, commonly used, and machine-readable format.
  • Withdrawal of Consent: Where processing is based on consent, you have the right to withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the details provided in Section 14. We may require additional information to verify your identity before processing your request.

11. Links to Third-Party Websites

Our Website may contain links to third-party websites. We do not have control over these websites and are not responsible for their data practices. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children’s Privacy

Our Website is not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe that we have inadvertently collected data from a child, please contact us immediately so that we can take appropriate steps to delete the information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

If you are not satisfied with our response or believe that we are not processing your personal data in accordance with the law, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).