Both Baxi and Intergas offer reliable, efficient boilers, but they excel in different areas. Baxi brings over 150 years of experience, an extensive product range with up to 98% efficiency, and stronger customer service ratings (4.6/5 on Trustpilot). Intergas stands out for its innovative 2-in-1 heat exchanger and simpler design with fewer parts. Your best choice depends on whether you value Baxi's proven track record or Intergas's streamlined engineering – let's explore what makes each unique.
Key Takeaways
- Baxi offers a wider range of boiler types and outputs (13-40kW), while Intergas focuses primarily on combi boilers.
- Baxi achieves slightly higher efficiency ratings with up to 98% on the Megaflow model, compared to Intergas's 95.8% maximum.
- Intergas boilers have fewer components and simpler designs, potentially leading to greater reliability and easier maintenance.
- Baxi has stronger customer satisfaction with a 4.6-star Trustpilot rating, compared to Intergas's 82% satisfaction rate.
- Baxi provides more future-ready features like hydrogen compatibility, while Intergas emphasises practical efficiency through minimalist design.
Company Heritage and Market Position
Giants of the heating industry, Baxi and Intergas represent two very different success stories.
When it comes to heritage, Baxi's got some serious bragging rights. Founded in 1866 by Richard Baxendale in Preston, they've been warming British homes for over 150 years. By 1955, they'd become a household name, and their 1966 Bermuda gas-fired back boiler was a game-changer.
Today, Baxi's part of the mighty BDR Thermea Group, operating in over 70 countries with 6,400 employees and a whopping €2.0 billion turnover. They're market leaders in six European countries, including the UK.
Intergas, while less of a household name, has carved out its own niche with simple, efficient boiler designs. They're known for using fewer components (which means less can go wrong) and consistently score high marks for build quality – between 92-98%.
Their straightforward approach to boiler manufacturing has earned them respect among heating engineers.
You can find comprehensive details about these and other Baxi boilers in our dedicated categories section.
Energy Performance and Efficiency Ratings
When it comes to energy efficiency, both Baxi and Intergas have earned their stripes with impressive ratings. Most Baxi models achieve an ErP A rating with efficiency between 92-93%, while their Megaflow model pushes the envelope at 98%.
Intergas takes a unique approach with their 2-in-1 heat exchanger system, reaching up to 95% efficiency. You'll find fewer components in their boilers, which means less heat loss and potentially fewer repair headaches down the road.
If you're watching your energy bills (and who isn't these days?), both brands could save you up to £580 annually. Baxi offers more A++ rated models, consuming around 9,000 kWh per year, while Intergas focuses on eco-friendly design with OpenTherm technology.
Whether you choose Baxi's wide range of high-efficiency options or Intergas's streamlined approach, you're making a smart choice for both your wallet and the environment.
Product Range and Technical Specifications
Although both manufacturers offer quality heating solutions, you'll find Baxi provides a more extensive product lineup compared to Intergas's focused range.
With Baxi, you're looking at everything from combi and system boilers to regular models, with outputs spanning 13kW to 40kW to suit homes of all sizes.
Intergas keeps things simpler with their main focus on combi boilers, particularly their Rapid, Xtreme, and ECO RF series.
While their range might be smaller, they've packed some impressive tech into their units, including their signature two-in-one heat exchanger.
When it comes to specs, Baxi's 836 Combi packs a punch with 36kW domestic hot water output, while Intergas boasts up to 95.8% efficiency for hot water.
If you're tight on space, Baxi's Duo-tec Compact series might catch your eye, while tech-savvy homeowners might appreciate Intergas's smart control compatibility and ComfortTouch app integration.
Both brands offer excellent options for replacement boilers when upgrading your existing heating system.
Innovative Features and Design Elements
Both Baxi and Intergas shine in their innovative approaches, though they've taken distinctly different paths to heating excellence.
Baxi leads with sophisticated gas-adaptive technology that's constantly fine-tuning your boiler's performance. Think of it as having a tiny engineer inside, making sure everything's running just right.
You'll also love their smart controls – you can adjust your heating from your phone while you're still cosy in bed.
Intergas takes a "less is more" approach that might remind you of your grandma's wisdom about simplicity. Their unique 2-in-1 heat exchanger system means fewer parts that could potentially break down, making it a reliable choice for those who prefer straightforward solutions.
When it comes to efficiency, both brands deliver impressive results. Baxi's models are ready for the future with hydrogen compatibility, while Intergas focuses on achieving efficiency through clever design simplification.
Our complete Main Boilers guide explores additional features and comparisons between these leading manufacturers.
Customer Reviews and Satisfaction Levels
Real-world experiences tell the most compelling story about any boiler's performance. When it comes to customer satisfaction, Baxi clearly takes the lead with an impressive 4.6-star Trustpilot rating from over 60,650 reviews.
A whopping 84% of Baxi owners are satisfied with their choice, with 38% being very satisfied.
Intergas's numbers paint a different picture. While 82% of owners are satisfied overall, they're split between 'satisfied' (33%), 'very satisfied' (25%), and 'fairly satisfied' (24%).
That's below the industry average, suggesting room for improvement.
Both brands' customer support gets mixed reviews. Baxi offers same-day callouts for approved installers but sometimes gets dinged for phone support delays.
Intergas's customer service feedback is a bit of a rollercoaster – you might get excellent help one day and feel frustrated the next.
If you're looking for consistency in customer satisfaction, Baxi's track record makes it the more reliable choice.
For more detailed boiler brand comparisons, check out our comprehensive guides covering popular makes and models.
Price Comparison and Value Analysis
When it comes to your wallet, the price gap between Baxi and Intergas isn't as wide as you might expect.
Both brands offer options across similar price ranges, with entry-level models starting around £550-£600 and premium choices reaching up to £1,500.
If you're budget-conscious, you'll find comparable starter options like the Baxi 400 Combi (£620-£690) and Intergas Rapid Plus (£590-£645).
These won't break the bank, and they'll still keep your home toasty.
For those looking at high-end models, Baxi's top-tier 800 Platinum+ 40kW comes in at £1,307, while Intergas's Xtreme ranges from £1,100 to £1,500.
Both offer similar warranty periods of up to 10 years.
Don't forget to factor in installation costs – they'll add around £1,500 to your total investment, regardless of which brand you choose.
That's just the reality of getting a new boiler fitted properly!
Warranty Coverage and After-Sales Support
Peace of mind comes standard with these manufacturers' warranty packages, though you'll notice some key differences in coverage between Baxi and Intergas.
Both brands offer tiered warranty coverage based on their product ranges. Baxi's coverage spans from 2 to 10 years, with their premium 800 range getting the longest protection.
Intergas matches this with their Eco RF and Xclusive models also offering 10-year coverage, plus they throw in a separate heat exchanger warranty.
You'll need to register your boiler within 30 days of installation to secure these warranties – think of it as getting your paperwork done before the honeymoon period ends!
Annual servicing is also required to keep your warranty valid.
For after-sales support, both manufacturers provide fixed-price repairs through Gas Safe registered technicians.
While Baxi might ask for a deposit upfront, Intergas sweetens the deal by guaranteeing their repair parts for a full year.
Our comprehensive Intergas boilers guide provides detailed warranty information across their entire product range.
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